There are many ways that property managers can benefit from communicating regularly with their tenants. Good communication helps improve tenant satisfaction levels and retention. This will help you make more money. There are many things that you can do in order to improve property manager and tenant communication.
Be A Good Listener
Good communication is a two-way process. In order to be an effective communicator, you must also be a good listener. When you actively listen to your tenants, you show them that what they are saying is really important. If something is not clear, then you should ask your tenants to explain it in detail.
Make Expectations Clear
If a tenant has a misunderstanding of the things that are expected of him or her, then this can cause major problems. That is why you want to make sure that you outline everything that is expected of your tenants. You can provide your tenants with notices and checklists so that they will stay updated with everything that is going on.
Encourage Your Tenants To Give Their Feedback
Tenants want property managers who are genuinely concerned about their needs. One of the ways you can ensure that you are meeting the needs of your tenants is to encourage them to give you feedback. Regardless of whether the feedback is positive or negative, you can use it to improve your service.
Ask Your Tenants About Their Preferred Method Of Communication
In order to effectively communicate with your tenants, you will have to communicate with them in the way that they prefer you to. Some tenants do not mind phone calls. Others would prefer that you communicate with them via email or letter.
Put It In Writing
Even though you may communicate with your tenants over the phone or via email, there are some things that you should put in writing. You should not agree to do anything without putting it in writing. If it is not in writing, then any agreement that you make will be null and void.
Even if you are trying to be a good communicator, there are some boundaries that you will have to respect. For example, you cannot call your tenants at all times of the night. You also should not visit their home without letting them know at least 24 hours in advance. Tenants want to know that their privacy is respected and valued.